Privacy Policy
How we collect, use, and protect your personal information
Last Updated: December 2024
1. Introduction
Mocha & Matcha ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our cafe, use our website, or interact with our services.
2. Information We Collect
Personal Information
- Name and contact information (phone number, email address)
- Delivery address for online orders
- Payment information (processed securely through third-party payment gateways)
- Order history and preferences
Non-Personal Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on website)
- Cookies and similar tracking technologies
3. How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send promotional offers and updates (with your consent)
- Improve our products and services
- Ensure food safety and quality standards
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With delivery partners to fulfill your orders
- With payment processors to complete transactions
- When required by law or to protect our rights
- With your explicit consent
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
7. Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent for data processing
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@mochaandmatcha.com
- Phone: +91 8073502700
- Address: 319/A, 5th Cross, Beside Handent Dental Clinic, 17th D Main Road, Opposite Lane to DBS Bank, KHB Colony, 5th Block, Koramangala, BTM Layout, Bengaluru - 560095
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.