Terms and Conditions

Please read these terms carefully before using our services

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using the services of Mocha & Matcha Private Limited ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Company Information

Business Name: Mocha and Matcha

FSSAI Registration Number: 21225194001391

Business Type: Food Vending Establishment

Address: 319/A, 5th Cross, Beside Handent Dental Clinic, 17th D Main Road, Opposite Lane to DBS Bank, KHB Colony, 5th Block, Koramangala, BTM Layout, B.B.M.P South, Bengaluru - 560095, Karnataka, India

3. Products and Services

We specialize in premium Japanese matcha products including ceremonial-grade matcha tea, matcha beverages, matcha desserts, and related food items. All products are prepared with high-quality ingredients and follow food safety standards.

4. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and include applicable taxes
  • Prices are subject to change without prior notice
  • Payment can be made through cash, card, or digital payment methods
  • For online orders, payment must be completed before order processing

5. Order Policy

  • Orders are subject to availability of ingredients and preparation capacity
  • We reserve the right to refuse or cancel orders at our discretion
  • Delivery times are estimates and may vary based on location and order volume
  • Special dietary requirements should be communicated at the time of ordering

6. Quality Assurance

We are committed to providing high-quality matcha products sourced from reputable Japanese suppliers. All food items are prepared following strict hygiene and safety protocols in compliance with FSSAI regulations.

7. Allergen Information

Our products may contain allergens including milk, nuts, soy, and gluten. Please inform us of any allergies or dietary restrictions when placing your order. We cannot guarantee complete allergen-free preparation due to shared kitchen facilities.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Mocha & Matcha Private Limited and is protected by intellectual property laws. Unauthorized use is prohibited.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any data collected is used solely for order processing and customer service purposes. We do not share personal information with third parties without consent.

10. Limitation of Liability

Mocha & Matcha Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the purchased products.

11. Governing Law

These terms and conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

12. Contact Information

For any questions regarding these terms and conditions, please contact us:

Email: hello@mochaandmatcha.in

Phone: +91 8073502700

Address: 319/A, 5th Cross, Beside Handent Dental Clinic, 17th D Main Road, Opposite Lane to DBS Bank, KHB Colony, 5th Block, Koramangala, BTM Layout, B.B.M.P South, Bengaluru - 560095

13. Modifications

We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the modified terms.

Questions?

If you have any questions about these Terms and Conditions, please contact us at hello@mochaandmatcha.in or visit our contact page.