Shipping Policy
Delivery information for our premium matcha products
Last Updated: December 2024
1. Delivery Areas
We currently provide delivery services in the following areas:
- Primary Delivery Zone: Koramangala (All blocks), BTM Layout, HSR Layout, Jayanagar
- Extended Delivery Zone: Indiranagar, Whitefield, Electronic City, Banashankari
- Premium Delivery Zone: Central Bangalore, MG Road, Brigade Road, Commercial Street
- Special Delivery: Other areas within Bangalore (subject to minimum order value)
2. Delivery Charges
Delivery Fee Structure
Primary Zone (0-3 km)
₹30 - Free delivery on orders above ₹500
Extended Zone (3-7 km)
₹50 - Free delivery on orders above ₹750
Premium Zone (7-12 km)
₹80 - Free delivery on orders above ₹1000
Special Zone (12+ km)
₹120 - Free delivery on orders above ₹1500
3. Delivery Time
- Standard Delivery: 45-60 minutes during regular hours
- Express Delivery: 30-45 minutes (additional ₹50 charge)
- Peak Hours: 60-90 minutes (12 PM - 2 PM, 7 PM - 9 PM)
- Weekend Delivery: May take 15-20 minutes longer due to high demand
4. Operating Hours
Delivery Hours:
- Monday - Friday: 10:00 AM - 10:30 PM
- Saturday - Sunday: 9:30 AM - 10:30 PM
- Last order acceptance: 30 minutes before closing
5. Order Requirements
- Minimum Order Value: ₹200 for all delivery zones
- Maximum Order Value: No limit
- Cash on Delivery: Available for orders up to ₹2000
- Digital Payments: UPI, Credit/Debit Cards, Net Banking accepted
6. Packaging Standards
We ensure our premium matcha products are delivered in perfect condition:
- Temperature Control: Hot beverages kept warm, cold beverages kept chilled
- Leak-Proof Packaging: Secure lids and containers to prevent spills
- Eco-Friendly Materials: Biodegradable and recyclable packaging
- Separate Packaging: Hot and cold items packaged separately
- Dessert Protection: Special containers for delicate matcha desserts
7. Delivery Process
- Order confirmation via SMS/WhatsApp
- Preparation begins immediately after confirmation
- Quality check before packaging
- Dispatch notification with delivery partner details
- Real-time tracking available
- Delivery confirmation and feedback request
8. Special Delivery Services
8.1 Bulk Orders
- Orders for 10+ items qualify for bulk pricing
- Free delivery for bulk orders above ₹2000
- Advance booking recommended for large orders
8.2 Corporate Delivery
- Dedicated service for office orders
- Scheduled delivery times available
- Monthly billing options for regular corporate clients
8.3 Event Catering
- Matcha catering for events and parties
- Minimum 24-hour advance notice required
- Custom packaging and presentation available
9. Delivery Issues
- Late Delivery: Compensation or discount on next order
- Wrong Address: Re-delivery charges may apply
- Damaged Items: Immediate replacement or full refund
- Missing Items: Delivery of missing items at no extra cost
10. Weather Policy
During extreme weather conditions (heavy rain, storms), delivery times may be extended for safety reasons. We will inform customers of any delays and provide updated delivery estimates.
11. Contact for Delivery
For delivery-related queries, please contact us:
Phone: +91 8073502700
WhatsApp: +91 8073502700
Email: hello@mochaandmatcha.in
Address: 319/A, 5th Cross, Beside Handent Dental Clinic, 17th D Main Road, Opposite Lane to DBS Bank, KHB Colony, 5th Block, Koramangala, BTM Layout, B.B.M.P South, Bengaluru - 560095
Live Chat: Available on our website during business hours
Quality Promise
We guarantee that your matcha products will arrive fresh, at the right temperature, and exactly as ordered. If you're not satisfied with your delivery, please contact us immediately for a resolution.
Track Your Order
Stay updated on your order status through our SMS notifications and real-time tracking. You'll receive updates from order confirmation to delivery completion.